Today’s customers expect personalized, round-the-clock service on whatever device they’re using, and they want resolution in minutes. If your customer service team is struggling to meet these demands because of siloed tools and data, and scaling seems next to impossible, it’s time for HubSpot Customer Service Hub. Did you know that customer service is a factor for 90% of consumers when deciding whether or not to buy from a business? Wow.
With Service Hub, all of your customer service data and channels are in one place, together, to put at their fingertips the information your agents need to provide positive client interactions and outcomes. Agents spend less time hunting for information, customer service becomes proactive, customers are retained, and your stellar customer service becomes a beacon for business growth.
Change can sometimes be difficult, but luckily for you, ThinkFuel has the expertise to get you up and running quickly with an onboarding plan that fits your unique business. We’ll not only help you with technical setup, but advise you on best practices to help you train your employees.
Do you really know what your customers think? You, in the back. Put your hand down. Because you probably don’t really know how your customers feel about your company. It’s likely you’re just guessing, may be based on sales or some other anecdotal evidence. HubSpot’s feedback tools make it easy to know, rather than guess what your customers want and need. Surveys on your website and via email makes it easy for your customers to tell you what they really think, and the results provide valuable insights into the customer experience so you can discover what you’re doing well and where you have to improve.
Fabulous software is all well and good, but you’ll never reach your customer service goals if your agents don’t know how to use it. We’ll provide hands-on, interactive training that guides you and your agents through all of your cool new HubSpot tools and strategies.
With HubSpot Customer Service Hub, customers can use self-service solutions and you can educate your agents at the same time by building a knowledge base. Your knowledge base is a library of information about your product or service that helps customers find solutions to problems on their own. This self-service element can help scale your customer support program and improve the overall customer experience.
When it comes to customer service, organization truly is the key to success. As your company grows because of your exceptional customer service, you don’t want customer concerns to slip through the cracks. If you’re using emails and spreadsheets (really?), it’s more than past time to move into the modern era with HubSpot’s Help Desk and Ticketing software to stay organized and track and record customer issues on one dashboard that’s accessible to your entire team. You can also keep track of key support metrics to continuously improve the customer experience.
Customer success training will help your business develop and improve the skills of your current customer service team by teaching them new and innovative skills. It’s all about developing good relationships with your customers with techniques like active listening, emotional intelligence, and organization. Many businesses are just now realizing the value of customer success training. Do it now and get ahead of the curve, you trailblazer, you!
We understand that this simple goal can feel like trying to climb Everest without the right team and without the right tools. Let us be your Sherpa guide to the wonders of HubSpot's Service Hub.
Come on, all the cool kids are doing it.
ThinkFuel Marketing delivers inbound marketing, lead generation, sales automation, marketing automation, and digital marketing services for B2B companies across Canada and the United States.
Contact us today to grow your B2B business through online marketing